When eufySecurity Devices Encounter Power and Internet Outage
Modified on: Wed, 10 Dec, 2025 at 11:29 AM
Compatible with:
eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230, Floodlight Cam 2 Pro, Floodlight Cam 1080p, Floodlight Cam E 2K, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, S330 eufyCam(eufyCam 3), S300 eufyCam(eufyCam 3C), eufyCam E330 (Professional)
What Happens to My eufySecurity Device When There Is a Power Outage or When My Internet Goes Down?
Have you ever wondered whether your eufySecurity devices are still functioning normally when there is either a power outage or Internet issue from your Internet service provider? Please refer to the following charts for details!
Note: When the user’s WiFi router is shut off as the result of either a power or Internet outage, the user will not be able to access eufySecurity devices via the eufySecurity app.
eufyCam Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
eufyCam | Works normally if the camera is charged until the backup battery on the HomeBase is drained. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | Works normally if the camera is charged until the backup battery on the HomeBase is drained. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. |
eufyCam E | HomeBase E cannot work. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase E cannot work. |
eufyCam 2 | HomeBase 2 cannot work. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
eufyCam 2 Pro | HomeBase 2 cannot work. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
eufyCam 2C | HomeBase 2 cannot work. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
eufyCam 2C Pro | HomeBase 2 cannot work. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
| eufyCam 3/3C | HomeBase 3 cannot work. | Works normally if the camera is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 3 cannot work. |
SoloCam Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
SoloCam E20 | Works normally if the camera is charged. | Works normally if the camera is charged. | Works normally if the camera is charged. |
SoloCam E40 | Works normally if the camera is charged. | Works normally if the camera is charged. | Works normally if the camera is charged. |
SoloCam L20 | Works normally if the camera is charged. | Works normally if the camera is charged. | Works normally if the camera is charged. |
SoloCam L40 | Works normally if the camera is charged. | Works normally if the camera is charged. | Works normally if the camera is charged. |
SoloCam S40 | Works normally if the camera is charged. | Works normally if the camera is charged. | Works normally if the camera is charged. |
IndoorCam Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
Indoor Camera C22 | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
Indoor Camera C24 | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
Indoor Camera P22 | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
Indoor Camera P24 | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
Indoor Camera Mini | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
OutdoorCam Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
Outdoor Camera C22 | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
Outdoor Camera C24 | Camera cannot work. | Works normally if the camera has a micro SD card.
*Videos recorded in the period will be lost if the router is restarted | Camera cannot work. |
Floodlight Cam Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
Floodlight Camera | Camera cannot work. | Works normally. | Camera cannot work. |
Floodlight Camera 2K | Camera cannot work. | Works normally. | Camera cannot work. |
Floodlight Camera E 2K | Camera cannot work. | Works normally. | Camera cannot work. |
Floodlight Camera 2 Pro | Camera cannot work. | Works normally. | Camera cannot work. |
Wired Video Doorbell Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
Video Doorbell 1080P | Doorbell cannot work. | Works normally. | Doorbell cannot work. |
Video Doorbell 2K | Doorbell cannot work. | Works normally. | Doorbell cannot work. |
Video Doorbell 2C (Best Buy) | Doorbell cannot work. | Works normally. | Doorbell cannot work. |
Battery Video Doorbell Series
Model | Power = OUT Internet = ON | Power = ON Internet = OUT | Power = OUT Internet = OUT |
Video Doorbell 1080P | HomeBase 2 cannot work. | Works normally if the doorbell is charged.
*Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
Video Doorbell 2K | HomeBase 2 cannot work. | Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
Video Doorbell 2C | HomeBase 2 cannot work. | Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
Video Doorbell Slim | HomeBase 2 cannot work. | Works normally if the doorbell is charged. *Videos recorded in the period will be lost if the router or the HomeBase is restarted. | HomeBase 2 cannot work. |
If you still have questions regarding what happens when your device encounters a power and Internet outage, please contact for further assistance.