Skip to main content
Freshworks Logo
  • Return to Eufy
  • Home
  • Contact us
  • View past communication
  • Login
  • Sign up
Recent Searches

No recent searches

    Popular Articles


      Articles
      View all

        Topics
        View all

          Tickets
          View all
            no results

            Sorry! nothing found for

            Eufy Security Eufy Clean Eufy Baby Eufy Pet

            Eufy - Security (5)

            Eufy Security - Getting Started (21)
            • Introduction to the Eufy Smart Help Center!
            • Introducing eufy Backup Battery for HomeBase 2
            • How to Setup HomeKit for HomeKit-Enabled Security Devices
            View all 21
            Eufy Security - Product Manuals (38)
            • T8700021 - eufy Solar panel
            • E8852CD1 - Eufycam 2 Pro 2K 3 pack
            • T8863CD1 - Eufycam 2C Pro 2K 4 pack
            View all 38
            Eufy Security - FAQ's (13)
            • Why are all my devices not visible after logging in to the eufySecurity app v4.0?
            • What is the function of the General tab in Settings in the eufySecurity app (v4.0)?
            • What features can I use on HomeKit for eufySecurity devices?
            View all 13
            Eufy Security - Troubleshooting (5)
            • Installing Your eufy Backup Battery for HomeBase 2
            • My Camera’s LED Indicator Light Is off in Solar Panel Charging Mode
            • How to expand the Local Storage of the S380 HomeBase (HomeBase 3)?
            View all 5
            Eufy Security - Apps or Subscription Info (3)
            • eufySecurity App v4.0 FAQ
            • Top 3 New Features of eufySecurity App v4.0
            • Announcement for eufySecurity App v4.0

            Eufy - Clean (6)

            Eufy Clean - Getting Started (9)
            • Why does eufy RoboVac’s Wi-Fi show an “unsecured network” during the setup process?
            • The difference between eufy robot models (take the robot L50/L60 Series)
            • eufy Multi-Surface Cleaning Solution Instruction
            View all 9
            Eufy Clean - Product Manuals (6)
            • T2351 - EufyClean X10 Pro Omni - User Manual
            • T2278 - L60 Hybrid SES - User Manual
            • T2262 - Eufy RoboVac X8
            View all 6
            Eufy Clean - FAQ's (8)
            • How do I enable/disable the Child Lock feature?
            • eufy Clean X10 Pro Omni - Discontinuation of the Real Obstacle Photos Feature FAQ
            • What Is the AI.See Function of the X10 Pro Omni?
            View all 8
            Eufy Clean - Troubleshooting (8)
            • What should I do if my L50/60 series triggers a laser sensor error?
            • What to try if you cannot connect to a Mesh WiFi?
            • What Should I Do if My X10 Pro Omni Does Not Start Dust Collection?
            View all 8
            Eufy Clean - Apps or Subscription Info (2)
            • FAQ for the New eufy App!
            • What to do if I forget my EufyHome password?
            Eufy Clean - Videos (14)
            • Tips for Using Features via eufy Clean App | eufy L60 Hybrid / L60 with SES / L60 Hybrid with SES - Video
            • eufy Clean L50/L60 Series: Tips for Using the Map Feature in the eufy Clean App.
            • eufy Clean L50/L60 Series: Clean and Maintain the Accessories
            View all 14

            Eufy - Baby (4)

            Eufy Baby - Getting Started (20)
            • eufy Smart Sock: Avoiding Red Marks
            • What are the requirements for using eufy Baby Smart Sock?
            • Which eufy app do I need for my eufy Baby Smart Sock?
            View all 20
            Eufy Baby - FAQ's (14)
            • How do I charge my eufy Baby Smart Sock?
            • Why the camera of baby monitor needs to be plugged into the power outlet?
            • What is the difference between Daytime Sleep versus Nighttime Sleep?
            View all 14
            Eufy Baby - Troubleshooting (17)
            • eufy Baby Monitor Discharge Quickly
            • Click Sound on the Baby Monitor Camera
            • What should I do if my eufy Baby Smart Sock Base has a weak or no signal?
            View all 17
            Eufy Baby - Apps or Subscription Info (4)
            • What is the Two-Factor Authentication feature for the eufy Baby app?
            • What should I do if the app fails to log my session after using the eufy Breast Pump?
            • What should I do if the app keeps sending a pumping reminder notification?
            View all 4

            Eufy - Smart Health (4)

            Eufy Smart Health - Getting Started (3)
            • Where should I place the Smart Scale?
            • How to change the measurement unit on the scale?
            • Can I use my eufy Smart Scale when it is not connected to the EufyLife app via Bluetooth?
            Eufy Smart Health - Product Manuals (2)
            • T9149 - Eufy Smart Scale P2 Pro Manual
            • T9148 - Eufy Smart Scale P2 Manual
            Eufy Smart Health - FAQ's (2)
            • Why is my weight measurement inaccurate?
            • What are differences between Smart Scale(T9140), Smart Scale C1(T9146), Smart Scale P1(T9147), Smart Scale P2 (T9148), and Smart Scale P2 Pro (T9149) ?
            Eufy Smart Health - Troubleshooting (5)
            • What should I do if the Bluetooth connection fails?
            • How to connect eufy Smart Scale P2 series to WiFi? (For iOS)
            • What should I do if the WiFi connection shows "FAIL"? (For Smart Scale P2 series)
            View all 5

            Eufy - Pet (1)

            Eufy Pet - Product Manuals (1)
            • T7200C21 - EufyHome Pet Dog Camera D605

            Mach (6)

            Mach - Getting Started (19)
            • Introducing the Self-Cleaning and Self-Drying Functions for the MACH V1 Series
            • How to Charge the MACH V1 Series
            • Why does the self-drying process for my MACH V1 series take a while to complete?
            View all 19
            Mach - Product Manuals (2)
            • T2770 - Mach V1 Ultra - Product Manual
            • T2770 - Mach V1 Ultra - QSG
            Mach - FAQ's (15)
            • What is the SteamWave™ technology of the MACH V1 Ultra?
            • What is the Tesla Valve Mixing™ technology of the MACH V1 series?
            • What is the JetBlade™ floor quick-drying function of the MACH V1 Ultra?
            View all 15
            Mach - Troubleshooting (22)
            • What should I do if the dirty water tank on the MACH V1 series leaks?
            • What should I do if the water in the clean water tank for my MACH V1 series is not enough to clean the entire house?
            • What should I do if the MACH V1 series' suction power has become weak?
            View all 22
            Mach - Apps or Subscription Information (2)
            • General Troubleshooting Guide if Your MACH V1 Series Cannot Connect to the eufy Clean App
            • What is the benefit of connecting your MACH V1 series to the eufy Clean app?
            Mach - Videos (1)
            • MACH V1 Series: Maintenance - Video

            Still Need Help?

            We’re always here to help! Simply sign up or sign in, then fill out our contact form to create a ‘ticket’.

            Once submitted, you can view all your tickets by clicking the link at the top of the page. *Note you must be signed in to view all previous correspondence.

            Contact us

            Clean

            • MACH
            • Robovac
            • Homevac

            Security

            • Explore All
            • Security Camera
            • Video Doorbell
            • Floodlight Camera
            • Smart Lock
            • Smart box
            • Alarm System
            • Accessory

            Pet

            • Pet Dog Camera

            Health

            • Smart Scale P3
            • Smart Scale P2 Pro
            • Smart Scale P2
            • Smart Scale C1

            Support

            • Smart Help Center
            • Warranty Information
            • Privacy Commitment

            Policies

            • Shipping Policy
            • Return Policy
            • Privacy Policy
            • Terms & Conditions

            © Copyright Directed New Zealand – All Rights Reserved.