Compatible with:

eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230, Floodlight Cam 1080p, Floodlight Cam E 2K, Floodlight Cam 2 Pro, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam Mini 2K, S220 SoloCam, S100 Wall Light Cam, Solar Wall Light Cam S120, S330 eufyCam(eufyCam 3), S300 eufyCam(eufyCam 3C), Video Smart Lock E330, eufyCam E330 (Professional), SoloCam C210, Video Doorbell E340

If the download time does not match the video recording time, please refer to the following suggestions.

Update Firmware Version

Please update the latest firmware version. You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not. 

There is a link for updating firmware for your reference: Update Firmware for eufy Security Devices via App.

If you still have questions, please contact us for further assistance.