What should I do if my HomeBase 3 cannot update the firmware?
Modified on: Wed, 10 Dec, 2025 at 11:25 AM
Compatible with:
eufyCam S3 Pro, HomeBase 3
If your HomeBase 3 cannot successfully update the firmware, please try the following troubleshooting steps to solve the issue:
- Check whether the LED indicator displays a solid blue light on the HomeBase 3. If the LED indicator shows a solid blue light, please restart the HomeBase 3 by unplugging and plugging the power adapter cable. After the HomeBase 3 reboots, try to update the firmware by opening the app and going to HomeBase 3 Settings > General > About Device > Check for firmware update.
- If the LED indicator displays a red light on the HomeBase 3, please wait approximately five minutes for the HomeBase 3 to restart. If the LED indicator still shows a red light after five minutes, please check if the Ethernet cable is inserted correctly and ensure your router has Internet access.
- If the LED indicator displays a flashing red and blue light alternately, it indicates that the HomeBase 3 is updating the firmware. Please wait approximately 10 minutes for the HomeBase 3 to complete the firmware update.
If you have any other questions, please don't hesitate to contact us for further assistance.
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