Requirements for Using eufySecurity Devices

Modified on: Wed, 10 Dec, 2025 at 11:19 AM


Compatible with:

Outdoor Cam Pro (Solo OutdoorCam C24), 5-Piece Home Alarm Kit, Motion Sensor, Entry Sensor, Keypad, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230, Floodlight Cam 1080p, Floodlight Cam E 2K, Floodlight Cam 2 Pro, Smart Lock E130, Smart Lock C100, Smart Lock S230, Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell 2K (Wired), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam Mini 2K, Video Doorbell Dual 2K (Battery-Powered), Video Smart Lock E330, SoloCam C210


To install your eufy devices well, you might need to check if you meet the requirements of the installation. Let’s see the details.


Internet requirements

1. 2.4 GHz Wi-Fi Network with a WPA/WPA2 protocol

eufy security devices cannot be connected to a 5GHz network.

2. Internet with at least 2Mbps upload speed

3. Your Wi-Fi network password

 

Note: For devices that must work with HomeBase, the Homebase must connect with your home router with an ethernet cable during the setup process for the first time. After setup, you can switch the HomeBase to a Wi-Fi connection.

 

eufy app

To download the mobile app for your Apple or Android device, visit your device's app store and search for eufy App.

1. Apple devices

The eufy App needs iOS 11 or above operating system of phone to work properly. You can also download it here.

2. Android devices

The eufy App needs Android 8.0 or above operating system of phone to work properly. You can also download it here.

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