It's highly recommended to provide as much information as possible when contacting us to resolve issues with your X8 Pro Series in a timely manner. Please refer to the following information that will help our engineers diagnose the root cause of the issue and provide you with the best possible solution.

1. A detailed description of the issue you are experiencing.
2. Any error messages displayed on the eufy app or any voice alerts emitted by the robot vacuum.
3. List the troubleshooting steps you have already done.
4. If it's a routing or map-related issue, launch the eufy app and proceed to the Settings icon on the top right corner > tap the X8 Pro Series icon > Device Info > select the "Copy Device Information" button located at the bottom. Then, go back to the Settings interface > tap the robot Settings and enable the "Activity Log Upload" feature.

5. If the issue happens in a specific area, the root cause of the issue is most likely related to the environment, like flooring, location, etc. Please send us a video or picture showing the robot vacuum's behavior and its surroundings.
6. Provide any other relevant information that may assist our engineers in diagnosing the issue.
7. Proof of purchase, such as a valid order number, invoice, or receipt.

Remember, we are always here to assist! Even if you do not have all of the information readily available, please don't hesitate to contact us for assistance.